Shipping & Returns
We utilize premium logistics to ensure your wellness protocol arrives safely and securely.
Domestic Shipping
All domestic orders are processed within 24-48 hours. We offer Standard (3-5 days) and Expedited (1-2 days) shipping options.
- Free standard shipping on orders over $250.
- Fully insured packages.
- Discreet, premium packaging.
Cold-Chain Logistics
Certain highly sensitive peptides may be shipped utilizing advanced cold-chain logistics to maintain molecular integrity during transit. Your package will include specific storage instructions upon arrival.
Return Policy
Due to the sensitive and consumable nature of our products, we do not accept returns on opened items. If your package arrives damaged or you receive the wrong item, please contact our support team within 48 hours for an immediate replacement.
International Orders
We ship globally. However, the customer is responsible for understanding local import laws and covering any applicable customs duties or taxes. ZOE is not liable for packages seized by customs.